THE DETAILS · UPDATED SEPTEMBER 9, 2026
Returns & refunds.
Made-to-order purchases
Please check the product, size and colour before paying. We do not normally accept change-of-mind returns or exchanges for a size or colour selected incorrectly. This does not limit any rights you have under applicable consumer law.
Damaged, incorrect or misprinted items
Contact us as soon as possible and preferably within 30 days of delivery with your order number, a description of the issue and clear photos. We will review the problem with our print partner and arrange a replacement or refund where appropriate. This reporting window does not remove any non-waivable legal rights.
Do not return a product without contacting us
Our print partners do not accept unsolicited returns. We will tell you whether an item needs to be returned and where to send it. Please do not mail it to a print-provider address on the label.
Cancellations
Contact us promptly to request cancellation. We can only confirm a cancellation after checking production status. An order already in production may not be cancellable.
Refund method
Approved refunds are returned to the original payment method. Your bank or payment provider controls when the credit becomes visible. Shipping refunds depend on the circumstances and your applicable legal rights.